REFUND POLICY

Artisan Flowers goes to great lengths to source the very best flowers and products for our customers. Flowers sold online are perishable and a flower's life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on www.artisanflowers.store, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.

You can generally expect your flowers to last 3-7 days provided they are cared for correctly.

5 steps that will help your flowers to last as long as possible:

1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers and placed into a vase full of fresh water.
2. Ensure the vase that is used is clean and filled full with fresh water
3. Always keep an eye on the water levels and change the water completely every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning

We strive to find alternative resolutions tailored to your specific situation. Should you need to return an unopened gift or cancel your order, please notify us within 24 hours of purchase, providing a valid reason for return. Please note that returns due to a change of mind will not be accepted.

Given the organic nature of most of our products, we kindly ask that you notify us within 2 hours of receiving your order and return the flowers within 4 hours if there are any concerns. To ensure we address any quality-related issues promptly, it's crucial to contact us within 2 hours of delivery and return the item promptly. We cannot arrange replacement flowers to you if the original flowers are disposed.
For floral arrangements picked up in-store after inspection, we do not accept returns.

At Artisanflowers, we adhere to the guidelines outlined in the Australian Consumer Protection legislation. We understand that each order is crafted to meet your unique preferences, and we're dedicated to addressing any queries or concerns you might have about your special gift.

Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 5 business days to process.

PAYMENT METHODS
We accept American Express, Visa and MasterCard credit and debit cards. We never store or have access to your credit or debit card details.